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CRM Analyst

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First 4 Personnel (& Temp) Ltd


£24000 - £27000 per annum + benefits

Do you have experience of helpdesk support of a Loan Management or CRM software? Loving SQL with a flair for writing Macros and SQL server administration?

A CRM Systems Analyst is required by this fast paced growing organisation to work with third party provider in managing queries from internal staff on the development and maintenance of a loan management CRM system, written in SQL.

What will you be doing?

  • Day to day management of the loan management system, with close liaison with the external provider
  • Respond to first-lines queries from internal staff regarding issues with the system
  • Providing bug fixes where possible or escalating to the third party provider
  • Supporting in the development of new requirements for the system
  • Creating technical specification and working with third party to develop
  • Create bespoke management reports using SQL Reporting
  • Suggest and implement processes to improve the system
  • Prepare training guides and material for new requirements and deliver to staff

What do you need?

  • Previous experience of supporting a Loan Management System or CRM software
  • SQL Reporting, SQL server knowledge
  • Helpdesk or Desktop Support experience
  • Strong excel skills – VlookUps and writing Macros
  • Good communication skills

What's on offer?

  • Salary £24,000 - £27,000
  • 22 days holiday, increasing 1 day per year to a max of 25 days
  • SimplyHealth or Perkbox membership after probation
  • Cycle to Work Scheme
  • Support with professional studies Childcare Voucher Scheme
  • Car Sharing Incentive Scheme
  • Pension scheme
  • Modern offices
  • Good opportunity to develop long term career
  • Working in a vibrant, expanding, forward-thinking company
  • Hours: 8.30am – 5.30pm; finish 5.00pm Fridays