EARN WHILE YOU LEARN...
Insurance Coordinator Apprentice
(Customer Service QCF - level 2)
Full-Time (Fixed contract for 15 months)

A fantastic opportunity to further your customer service skills and learn from a highly experienced team!  You would also have the opportunity to work on your functional skills (Maths & English) if needed.  We'd support you gaining your qualification, giving you time to meet up with the tutor and to complete your modules during work time.

Who are Direct Life?
We are a dynamic, innovative and passionate Company, based in smart city centre offices in Chichester.  We provide a range of systems and services (Life Insurance and Protection Products) that enable consumer brands and intermediaries to market and transact protection insurance in the UK, both compliantly and profitably.  We offer loads of benefits and have fun whilst we work hard!  Additionally we provide extensive training and have plenty of development opportunities.  Our benefits include; life insurance, private medical insurance, pension scheme, eye care scheme, child care vouchers, employee assistance programme, birthday day off, social events, a share of our bonus pot and the opportunity to help with fundraising for our Company charity WAY (Widowed and Young).
    
Now a little about the role
You'll be making outbound calls to customers to agree suitable appointment times for our tele-interview staff to call them.  The customer is in the process of buying a policy so there is no cold calling involved. Whilst you do this you'll have to maintain a full and accurate record of the progress of the life insurance application. When making the calls you'll have to follow a script. We would require you to work three days from 12.30pm to 9pm and two days from 9.30am to 6pm (37.5 in total per week).
  
What does our ideal candidate look like?
We hope to find someone who is a good communicator, has some customer service skills and who has a keen eye for detail. We'd also like you to be reliable, hardworking and enthusiastic. An interest in the Financial Services Industry would be a bonus but is not essential.
   
What to do next?
If you think you are the right fit then just apply for the role, giving us as much information about yourself as possible and we will be in touch soon!
 
 
Direct Life, Friars House, 52A East Street, Chichester, PO19 1JG
www.directlife.co.uk